My #SpeakUp Story with Paytm

How long can you wait for your problem to be solved? A day, a week, a month, 6 months?

Prashant Rastogi waited for more than a year before he got a hearing to his problem. How? He used #SpeakUp. The young professional had used his Syndicate Bank debit card to transfer money to his PayTm wallet.

The transaction did debit money from his account but never credited any to his e-wallet. He contacted the bank and tried solving the issue through PayTm too, but that did not change things. As a result Prashant’s money, which was no less than INR 10,000, was stuck for more than a year. It is indeed a tough situation when one’s hard earned money is floating in no man’s land. Though online money transfers are common these days, their solutions are not as easy to come.

It was very difficult for Prashant to deal with this problem on his own. So he sought help from #SpeakUp. “I registered my problem through the #Speak up app and received a response within 24hrs”, he said. Not only did he get a response, he also got his money back. “It was a moment of great relief to have the money back”, adds an elated Prashant.

More than 50,000 people have already downloaded the app. Thousands of them are solving their problems on a regular basis. #SpeakUp is changing the way people see and solve problems.

It is definitely a good change. There cannot be an easier way to get your voice heard. Don’t wait up! Just log in and #Speak Up.

Story of BSES Delhi – Chatbots to friendly helpline

Remember the once upon a time scenario when you called your electricity supplier and heard a slow ring going through? Someone on the other end would eventually pick up and give you a long hello. Those days are now gone, at least for the BSES Yamuna customers in Delhi. One can now easily reach the customer care center by one phone call and get a hearing on their electricity-related problems.

I had a bill related query a few days ago so I thought let me give the BSES Customer Care Number a try. Not having used it anytime in the last year, I was unsure if it would actually work.

 

The earlier experiences being dull, my hopes were low but I was surprised. Not only did the call go through, but the suave machine service program gave me a waiting time period too. Within minutes I was speaking to the customer care executive and getting my query solved. The electricity supplier BSES Yamuna’s services have come a long way from the slow-paced consumer redressal procedure to the fast-paced customer care services.

The experience gets better as they are not only active on e-mail but have made clearing monthly bills easy through online payment options. The hassle of queues is gone for good as far as BSES Yamuna is concerned!

BSES is probably the first one to introduce an AI powered bot — “Watt”! Watt can answer all your queries, direct you to specific forms, sections of the website all in a jiffy.

 

Do you have a positive story to share with us? It could be about any sector or a specific experience. A good experience is always worth noting. Let us know in the comments section below.

And if you hate being hung up by customer helplines, try #SpeakUp. The fastest way to register your complaints.