Twitter, Toll-free or Email : Where do I SpeakUp?

Recently, I wanted to lodge a complaint against this horrible service I received at one of the multiplexes I visited.

I being that “Impatient Me” wanted to get to them ASAP and that got me into thinking: What do I do first? Should I send them a mail? Should I go for their Toll-free number or should I  Tweet them?

And then I was like “How does one decide? Or do they just go for the most straightforward option?!”

Sometimes, you are kept on hold for a long time or maybe after going through the hurdle of selecting a range of options from language to category, you are constantly greeted by a busy tone. What if it’s 7 and I want to complain now but the complaint center is active 9 to 5?! So I switch to email. I google Customer care number for XYZ Multiplex and Bazingaa!- I am looking at links to forums and sites and forms. Which is the most reliable though?

But wait, there’s Twitter. Just a tweet with the correct hashtags and I am all set…Right?

social-platform

Today Twitter is being projected as the most sought-after way to communicate. Now and then, you keep hearing of the different Sewas that are being launched and how your convenience is just a tweet away but is it always?

With a base of 22.2 million customers in India, official surveys reported that only 29% of tweet gripes were replied to by the companies. Does “We will inform the concerned authorities soon” really “soon” or just a phony prediction?

It’s not about whether a medium is effective or not. There is no way to guarantee that “Yes, leave a complaint here and you will be heard sure s”.” . The real question is which one is best suited for your purpose. Where do I SpeakUp?

SpeakUp Poster

AND THAT’S EXACTLY WHAT WE DO

Let finding the correct path be our hassle and the rest theirs! We bring to you an integrated platform to leave your complaint , feedback or suggestion to the concerned entity through the most responsive and reliable sources.

#SPEAK UP : Feedback made easy

 

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