Know your way through safe e-transactions.

Over a year of voicing people’s consumer-related issues, we have seen some commonalities in the kind of complaints that are posted with us. One of those that top our charts is – complaints on fake e-commerce websites. Like everything else, digitization has its pros and cons. Fake websites have been a cause for loss of money to many people around the globe.

Listing six ways to identify a fake website before you make that transaction.

  • Is the site secure? The answer to this question can be found on the top left corner of the address bar. If it says Secure than the site is safe to use. If there is an exclamation mark, then you might want to check for more details.

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  • Review it: Multiple new e-commerce sites are being made on a daily basis which may make it difficult to know which ones are safe and which ones are not. Help yourself with a good dose of online research about reviews for the website concerned to get the best deals. Google Review, MouthShut, Review Center  are sites you can visit to make an informed decision.
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  • Safe payments: Look for payment companies logo (e.g. Visa, MasterCard, American Express, Maestro). Shops that process online payments have gone through a scrupulous check-up by financial institutions, so if they trust them, so can you!

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  • Seal of trust- Websites such as Flipkart, Amazon, and e-bay have their seals for products approved by them. These stamps ensure that the e-commerce website takes responsibility for the product during and after the purchase. In many cases even if the vendor backs out, the website takes the initiative and solve the issues related to the product or purchase.

 

 

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  • Call the customer care– Though not absolutely impossible, most fake e-websites would not go to the end of setting up a call center with proper communication line-up. So if you have in mind to shop for a particular new website, call them up. Know about their policies in detail and then take a decision.
  • Cash on Delivery: This is by far the best option to go with if you have even a hint of doubt with the website you are buying from. It will not only ensure that you get the product but also that you have the time to look through the product before sealing the deal.

Have you faced a similar problem with an e-commerce website recently? How was your experience? Share your experience with us in the comments section below. You can also give a compliment, feedback or register a complaint about a problem on the SpeakUp app.

Many have already voiced their problems through SpeakUp, it is your time to be heard too!

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My #SpeakUp Story with Paytm

How long can you wait for your problem to be solved? A day, a week, a month, 6 months?

Prashant Rastogi waited for more than a year before he got a hearing to his problem. How? He used #SpeakUp. The young professional had used his Syndicate Bank debit card to transfer money to his PayTm wallet.

The transaction did debit money from his account but never credited any to his e-wallet. He contacted the bank and tried solving the issue through PayTm too, but that did not change things. As a result Prashant’s money, which was no less than INR 10,000, was stuck for more than a year. It is indeed a tough situation when one’s hard earned money is floating in no man’s land. Though online money transfers are common these days, their solutions are not as easy to come.

It was very difficult for Prashant to deal with this problem on his own. So he sought help from #SpeakUp. “I registered my problem through the #Speak up app and received a response within 24hrs”, he said. Not only did he get a response, he also got his money back. “It was a moment of great relief to have the money back”, adds an elated Prashant.

More than 50,000 people have already downloaded the app. Thousands of them are solving their problems on a regular basis. #SpeakUp is changing the way people see and solve problems.

It is definitely a good change. There cannot be an easier way to get your voice heard. Don’t wait up! Just log in and #Speak Up.

Story of BSES Delhi – Chatbots to friendly helpline

Remember the once upon a time scenario when you called your electricity supplier and heard a slow ring going through? Someone on the other end would eventually pick up and give you a long hello. Those days are now gone, at least for the BSES Yamuna customers in Delhi. One can now easily reach the customer care center by one phone call and get a hearing on their electricity-related problems.

I had a bill related query a few days ago so I thought let me give the BSES Customer Care Number a try. Not having used it anytime in the last year, I was unsure if it would actually work.

 

The earlier experiences being dull, my hopes were low but I was surprised. Not only did the call go through, but the suave machine service program gave me a waiting time period too. Within minutes I was speaking to the customer care executive and getting my query solved. The electricity supplier BSES Yamuna’s services have come a long way from the slow-paced consumer redressal procedure to the fast-paced customer care services.

The experience gets better as they are not only active on e-mail but have made clearing monthly bills easy through online payment options. The hassle of queues is gone for good as far as BSES Yamuna is concerned!

BSES is probably the first one to introduce an AI powered bot — “Watt”! Watt can answer all your queries, direct you to specific forms, sections of the website all in a jiffy.

 

Do you have a positive story to share with us? It could be about any sector or a specific experience. A good experience is always worth noting. Let us know in the comments section below.

And if you hate being hung up by customer helplines, try #SpeakUp. The fastest way to register your complaints.